FAQ

Servicenow performance analytics

What is ServiceNow Performance Analytics?

ServiceNow® Performance Analytics is an in-platform process optimization solution to create management dashboards, report on KPIs and metrics, and answer key business questions to help increase quality and reduce the costs of service delivery.

What are Performance Analytics?

Performance Analytics is the engine that uncovers insights and reveals hidden value to define new, targeted learning interventions. The result is learning spend that helps the business achieve key objectives.

How do I create a Performance Analytics in ServiceNow?

Create indicators for performance analytics

  1. Use the following basic steps to create the desired indicator. …
  2. Customize how you report on data kept in your ServiceNow instance.
  3. Once the indicators are set up in Performance Analytics, navigate to Business Services > Administration > Indicators.
  4. Click New.
  5. Complete the form using the following table. …
  6. Click Submit.

What is the relationship between performance analytics and reporting ServiceNow?

Performance Analytics enables you to track and aggregate data over time, such as to measure how many tickets are resolved each week per assignment group. Reporting enables you to create and distribute reports that show the current state of instance data, such as how many open incidents of each priority there are.

What is KPI in ServiceNow?

ServiceNow can provide reports detailing the number of incidents your service has experienced in the last month. Key Performance Indicators (KPIs) are a special subclass of metrics that are most closely aligned with your critical business objectives. … Number of Service Interruptions.

What are metrics in ServiceNow?

Metrics definitions in servicenow. Metric is tracking of a change happened on any field on any table like when/by whom/how long/old&new values.

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What does data collection do in Performance Analytics?

Performance Analytics uses scheduled jobs to collect and clean scores and snapshots, and enables you to manually set or import scores. To collect data immediately for existing records, run a historical data collection job.

What is a dashboard in ServiceNow?

The ServiceNow® Dashboards product enables you to display multiple performance analytics, reporting, and other widgets on a single screen. Use dashboards to create a story with data you can share with multiple users.

What is in a content pack in ServiceNow?

Prepackaged solutions featuring Performance Analytics components are available for many ServiceNow® products. These content packs contain some initial best practice key performance indicators (KPIs) and dashboards you can use to get started quickly. … For more information, see Configure Analytics and Reporting Solutions.

What does data collection do ServiceNow?

Whenever you activate an Analytics and Reporting Solution, you automatically install Data Collector jobs for that Solution. These Data Collector jobs collect analytics information for the indicators and breakdowns in the Solution. After the jobs run, you can see the data in the widgets and dashboards for the Solution.

How do I create a metric in ServiceNow?

First, navigate to Metrics > Definitions and click New. Now that our Metric Definition is created, all we have to do is sit back and wait for Metric Instance records to be created by our users. You can check the Metric Instances by navigating to Metrics > Instances.

What is the purpose of the prediction server ServiceNow?

ServiceNow®Predictive Intelligence is a platform function that provides a layer of artificial intelligence that empowers features and capabilities across ServiceNow applications to provide better work experiences. Note: Predictive Intelligence is also available for on-premise customers.

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How do I export ServiceNow report to Excel?

Export a list report to Excel

  1. To export a list report as an Excel spreadsheet, right-click any column heading and select Export > Excel.
  2. To schedule export of a saved list report as an Excel spreadsheet, click Schedule and specify Type as Excel Spreadsheet.

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